FAQs

1) When will my order be dispatched?

Your order will be dispatched within 2 business days of placing it.

2) Can I send you an item to add to the boxes?

Of course! You can ship us an item to add to the boxes. This could include your own branded packaging or inserting client marketing materials or merchandise in the boxes, prior to shipping.  Please note depending on the size of the item(s) there may be additional shipping charges.  Should you require this in your order, please contact us at info@corporatebox.ie or add a note to your order and a member of the team will contact you.

3) Is is possible to get our company logo printed on the back of the postcard along with a message to the receiver?

Absolutely! Just email us at info@corporatebox.ie and we will take care of the rest!

4) Can I ship my order to multiple addresses?

Yes! You can contact us at info@corporatebox.ie and we can process your order for you. We will then send you an address form to complete. Once we receive the completed address form back, we will then organise for you order to be shipped.

5) When will my box arrive? 

Parcels within the Republic of Ireland are usually delivered within less than 24 hours. Our Delivery Partner, GLS, delivers Monday to Friday during normal business hours. Parcel tracking shows you the expected delivery date. Please note that during Christmas Season parcels may take longer to deliver. To avoid disappointment, please place order at least 5 business days in advance of desired delivery date. 

6) How do I find out where my parcel is right now? 

With online parcel tracking function you can track your parcel at any time.  To see where your parcel is right now, simply enter the parcel number or the Track ID. 

Track & Trace | GLS Ireland (gls-group.eu) 

7) What happens if I’m not at home at the time of delivery? 

First, GLS will attempt to find a neighbour willing to accept and sign for your parcel. If no neighbour can accept your parcel, GLS will leave a notification card and take the parcel to the nearest GLS ParcelShop. You then have nine working days to collect your parcel, showing your photo ID (e.g. passport or identity card). If there is no ParcelShop nearby, GLS will take your parcel back to the depot (distribution centre) – and then undertake a second delivery attempt. In any case, you will receive a notification card. 

If the second delivery attempt is also unsuccessful, GLS will store the parcel in the depot for a period of ten working days. During this period you have the possibility to contact GLS or pick the parcel up in the depot. Otherwise the parcel is returned to the sender. 

8) I am often not at home. How will I receive my parcel? 

You can issue GLS with a signature release authorisation. This way the driver can leave the parcel at a freely-accessible location of your choice at your address. If you did not choose one of these options in advance, a neighbour might accept your parcel. Or GLS may take it to the nearest GLS ParcelShop. 

9) Can I authorise GLS to leave a parcel at an agreed place? 

Yes, you can authorise GLS to leave a parcel at an agreed place, for example, in your garage. To do this, simply download the signature release authorisation as a PDF, print it out, fill it in and send it to your GLS depot – or hand it directly to the delivery driver. The signature release authorisation can be a once-off or general authorisation. You can also revoke it at any time in writing. 

G03333_02_720996_XX_GLS (gls-group.eu) 

10) How do I change my delivery address after my order has been placed? 

You will need to contact us urgently by email at info@corporatebox.ie and advise the correct address. Addresses cannot be changed after 2.00pm on each shipping day. 

11) I have entered the address details incorrectly. What can I do? 

Please contact us immediately by emailing info@corporatebox.ie and stating your Order Number in the email. If we do not receive this information before the boxes are shipped, then they will be shipped with the information provided on the order. 

12) Can I send my own courier or shipping agent to pick up my order? 

While our delivery services are provided by a professional courier network we understand that you may prefer a personal shipping agent to collect and ship your order. CorporateBox is unable to liase with individual shipping agents to organise pick ups, and all pick ups must be organised by the customer.  

13) What happens when the wrong delivery information was put on the box, and was not delivered? 

One of the following may happen: 

The box is likely to be delivered, and potentially kept by the receiver. If this occurs there is nothing we can do as we don’t know who has the gift. 

The box may be delivered, and the receiver may contact us to inform us they have it. Generally this would be someone close to the original address and they may be able to hand-deliver it. If not, it is possible to organise another courier, though the fee for that is not known until booking and would be chargeable. 

The gift is not delivered, and we are contacted by the courier. At this point we can have it re-directed to a new address – there will be a new Delivery Fee based on the delivery location. 

The courier company will contact us and the box will be returned. If you wish the gift to be re-delivered, a new shipping fee will need to be charged. If the box is not returned to us, we will assume is has been delivered and no refund is available. 

 

 


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